Datamaxx Applied Technologies, Inc. is seeking dedicated and motivated technical support / customer service specialists looking to work with one of the leading developers of public safety and security solutions. Candidate must provide exceptional customer service on a consistent basis.

Responsibilities: This position is responsible for daily front line technical support of our customers via email and telephone as well as troubleshooting a variety of technical and non-technical issues our customers may experience. The position provides technical support for level one and two escalation issues via helpdesk and performs other miscellaneous job-related duties as assigned.

Required Experience: The successful candidate will have knowledge of Windows Operating Systems, Microsoft SQL, TCP/IP communications and Web/Wireless technologies; experience with documenting procedures in a call tracking system and the ability to troubleshoot and articulate technical procedures as needed. Candidate must have the ability to work well with a team in a fast paced, constantly changing environment and follow instructions from supervisors and senior colleagues. Outstanding customer service skills and a dedication to the customer experience is a must. The ability to multitask and meet specific goals set by supervisors along with excellent written and verbal communication skills are required.

Must be able to work after-hours rotating on-call shift.

Education: Minimum associate’s degree in information technology or in a related discipline or equivalent job experience.

Applicants must pass a fingerprint FBI Criminal Background Check.

This position is located in Tallahassee, Florida.

For immediate consideration E-mail Jobs@datamaxx.com or apply at www.datamaxx.com (about Datamaxx – Careers) or send resume with salary history to Datamaxx Applied Technologies, Inc., Attn: HR Manager, 2001 Drayton Drive, Tallahassee, FL An Equal Opportunity Employer (M/F/D/V).